Mike, a sales associate in Acton recently received a handwritten note and a delicious cake made from scratch from a very kind customer. The note said, "To the kind and compassionate salesperson who waited on me; thank you so very much for taking the time to help me the other day. Having a sick pet is such a distressing situation and often times I have felt vulnerable and taken advantage of. You could have sold me anything with the promise it had the tiniest chance to help my cat. Instead you gave me free samples to try and I left with renewed optimism both for my cat and mankind! Your ears must be burning as I recount my trip to your store to everyone! Thank you for being a bright spot in an otherwise depressing situation!"
Mike said “customers like this make my day, and make me feel like sometimes I can make a difference in someone's life, no matter how small.”
It's clear that our customers love us as much as we love them and their pets. Kudos to Mike for always being genuine, kind and compassionate! We're proud to have him on our team!
Congratulations to Rally (top center) Bryn (bottom third from right) and Ireland (bottom right) for entering Canine Companions for Independence Team Training next week. These three black beauties were raised by local puppy raisers Kyoko Weismann, Leslie Zelamsky (Especially for Pets Director of Dog Training), John Crapps and Nina Zonevylle. All three attended dog training classes at Especially for Pets while they were being raised. For the next two weeks, Rally, Bryn, Ireland and the rest of their Team Training Class will work towards placement and graduation with a disabled person whose life they will affect in the most wonderful of ways.
Does your puppy show any fears or concerns? Be careful with your tone, words and interaction during this period. Coddling a fearful puppy and saying that it is okay, is telling your puppy that being afraid is a good thing. You will encourage this unwanted behavior. Act neutral during this time or train your puppy by figuring out fun approaches like playing, to help your pup through his fear. If your pup is happy as a potentially fearful exposure is happening, he will be more likely to associate the potentially fearful experience from a positive perspective.
At twelve weeks old, our Canine Companions puppy, Tambor, is already learning. Here is one of the methods his Puppy Raiser, Leslie Zelamsky, uses.
NEVER respond to your puppy when he is in an excited state of mind or demonstrates pushy behavior. For example, when you come home to your crated dog, never let him out of the crate unless he is settled. Releasing an excited puppy from his crate teaches him that he will be rewarded for excitable behavior. ALWAYS praise your dog when he is in a calm state of mind. Does he just happen to come to you, sit for you or lay down for you without your request? Praise that moment. He will learn that these are behaviors you like and will repeat them. Dogs follow a calm pack leader. They also can be influenced by the calmness or excitability of the rest of the pack, your family. If you are calm, they will be calm. If you are excited, they will be excited.
At 11 weeks old, our Canine Companions puppy, Tambor, is already learning. Here is one of the methods his Puppy Raiser, Leslie Zelamsky, uses.
Do you want to learn how dogs communicate? Watch two dogs play. Is their means of communication verbal or physical? Canines communicate in an extremely physical way. As humans, we primarily communicate through verbal conversation. Words mean something to us, but to a young puppy, they are initially background noise. Puppies respond to body language and physical presence. Your body language tells your dog a lot about how you view yourself and how you expect him to behave.