Mike, a sales associate in Acton recently received a handwritten note and a delicious cake made from scratch from a very kind customer. The note said, "To the kind and compassionate salesperson who waited on me; thank you so very much for taking the time to help me the other day. Having a sick pet is such a distressing situation and often times I have felt vulnerable and taken advantage of. You could have sold me anything with the promise it had the tiniest chance to help my cat. Instead you gave me free samples to try and I left with renewed optimism both for my cat and mankind! Your ears must be burning as I recount my trip to your store to everyone! Thank you for being a bright spot in an otherwise depressing situation!"
Mike said “customers like this make my day, and make me feel like sometimes I can make a difference in someone's life, no matter how small.”
It's clear that our customers love us as much as we love them and their pets. Kudos to Mike for always being genuine, kind and compassionate! We're proud to have him on our team!